With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 14 days of delivery. *
 

• Start the return process within 7 days of receiving your item.
• We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
• Shipping costs will be the responsibility of the customer. 
• We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
• Ship the product as soon as possible so it arrives at our facility within 14 days of receipt of the item.  

How to Return an Item

Please call the Dr Permagreen and get a return number from one of our helpful customer service representatives.

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
 

• Sending you replacement parts or accessories
• Replacing the product or
• Issue a refund** 
• And we’ll also cover the cost of any return shipping
• If the product is not defective, return shipping fees will apply.

DR. PERMAGREEN